Terms of Service

1. Acceptance of Terms

By accessing or using the website at 101group.org and any services offered by 101 Group ("Company", "we", "our", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use our services.

2. Services Description

101 Group provides mental health and therapy services including individual therapy, couples and family counselling, anxiety and trauma treatment, and psychological assessments. Services may be delivered in person or via telehealth.

Our services are not a substitute for emergency mental health care. If you are in crisis, please contact emergency services (000) or a crisis helpline such as Lifeline (13 11 14).

3. Eligibility

You must be at least 18 years of age to book services directly. Minors may access services with parental or guardian consent. By using our services you represent that you meet these eligibility requirements.

4. Appointments and Scheduling

• Appointments must be booked in advance via our website or contact form.
• A confirmed booking constitutes acceptance of our cancellation policy.
• We reserve the right to refuse service at our discretion.
• Appointment times are allocated on a first-come, first-served basis.

5. Cancellation and No-Show Policy

• 48+ hours notice: Full refund or free reschedule
• 24–48 hours notice: 50% session fee charged
• Less than 24 hours notice / No-show: Full session fee charged
• Cancellations must be submitted via our contact form to take effect

We understand emergencies happen. Compassionate exceptions may be granted at our discretion for documented emergencies.

6. Fees and Payment

Session fees are communicated prior to booking. All fees are in Australian Dollars (AUD) and include GST where applicable.

Payment is processed securely via Stripe. By providing payment information you authorise us to charge the applicable fees. We accept all major credit and debit cards.

Receipts are provided by email after each session. For private health insurance rebates, ask your therapist for a receipt in the appropriate format.

7. Refund Policy

Refunds are governed by our Refund Policy. In summary:

• Cancellations with 48+ hours notice: full refund within 5–10 business days
• Cancellations with 24–48 hours notice: 50% refund
• No-shows or less than 24 hours notice: no refund
• Service dissatisfaction: reviewed case-by-case

Stripe processes all refunds. Refund timeframes depend on your bank (typically 5–10 business days).

8. Professional Standards

All clinicians are registered with the appropriate Australian professional body (e.g., AHPRA for psychologists). Our practitioners adhere to their respective professional codes of ethics and conduct.

Therapy is a professional relationship. Any romantic, sexual, or financial relationships outside the therapeutic context are strictly prohibited.

9. Confidentiality

All clinical information is confidential. Exceptions include mandatory reporting obligations under Australian law (risk of harm to self or others, child protection, court orders). Please refer to our Privacy Policy for full details.

10. Telehealth Conditions

For telehealth sessions, you agree to:

• Use a private, quiet location with a stable internet connection
• Not record sessions without prior written consent from your therapist
• Acknowledge that telehealth has technical limitations and may not be appropriate for all presentations
• Provide an emergency contact and local emergency services number at the start of telehealth care

11. Intellectual Property

All content on this website including text, graphics, logos, images, and software is the property of 101 Group and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

12. Limitation of Liability

To the maximum extent permitted by law, 101 Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability to you shall not exceed the amount paid by you for the specific service giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or any liability that cannot be excluded under applicable law.

13. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, express or implied. We do not warrant that our services will meet your specific requirements or that outcomes will be guaranteed. Mental health treatment outcomes vary between individuals.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Reach out via our contact page.